Privacy Policy

Last updated: December 2025

Urban Hax CIC (“we”, “us”, or “our”) is committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal data when you use our website. Please read this policy carefully to understand our practices.

Controller
Urban Hax CIC is the controller responsible for your personal data. You can contact us at:
[Insert your email/contact details here]

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk. However, we would appreciate the opportunity to address your concerns first.

1. Personal Data We Collect

We may collect the following personal data:

Identity data: first name, last name
Contact data: email address, phone number, postal address
Demographic data: postcode, preferences, interests
Other data: information you provide via surveys, forms, or communication

We collect this data when you interact with our website, subscribe to our services, complete forms, or use third-party services embedded on our site.

2. How We Use Your Data

We use your data for the following purposes:

To provide our services and fulfil contracts with you
To improve our website, products, and services
To communicate with you about offers, updates, and news (only if you have consented)
For internal record-keeping and business analysis
For marketing and market research, where lawful

We will only process your personal data where we have a lawful basis, such as:

Your consent
Performance of a contract
Compliance with a legal obligation
Our legitimate interests, provided your rights and interests are not overridden

3. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand how our site is used, improve functionality, and tailor content to your preferences.

Essential cookies are necessary for the site to function.
Non-essential cookies (analytics, marketing) require your consent before being set.

You can manage or disable cookies through your browser settings. For more information, visit www.aboutcookies.org.

4. Data Sharing and Third-Party Services

We do not sell or lease your personal information. We may share your data with trusted third-party service providers for the purposes listed above.

Our website uses third-party services that may collect data:

YouTube: embeds may collect usage data. See YouTube Privacy Policy.
Google Fonts: collects data on font usage. See Google Privacy Policy.
Adobe Fonts: collects data on font usage. See Adobe Privacy Policy.

We take care to ensure that third parties process your data securely and lawfully.

5. Data Retention

We will only retain your personal data as long as necessary for the purposes outlined in this policy or as required by law. Unless stated otherwise, we keep data for up to two years. You can request deletion of your data at any time.

6. Your Rights

Under UK GDPR, you have the following rights:

Right to access your personal data
Right to correct inaccurate or incomplete data
Right to erase your data (right to be forgotten)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with the ICO

To exercise any of these rights, contact us at [Insert contact details].

7. Data Security

We use appropriate technical, administrative, and physical measures to protect your data from unauthorized access, loss, or misuse.

8. International Transfers

If we transfer personal data outside the UK or EEA, we ensure adequate safeguards are in place, in compliance with data protection laws.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us to have it deleted.

10. Links to Other Websites

Our website may contain links to external websites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the date of revision.